My JinglTree, Frequently asked questions!

We want your experience of My JinglTree to be a merry one! Our aim is to take the hassle out of getting your own real Christmas tree, so with that in mind, we came up with this list of frequently asked questions to help answer any queries you may have.

I Need To Adjust My Delivery Or Collection Date

No problem! Simply log into your account and click the link amend my delivery/collection date and select and select an allotted slot. Please note that our trees rest for 48 hours after being cut down, this is to allow the sap to settle and to avoid the tree going into shock, keeping it fresh. As a result, once the tree has been cut then altering the delivery date after this time is not possible.

How Do I Track My Tree?

You can follow our tree’s journey all the way form the plantation to your door, by logging into your account. You can see exactly what stage your order is at, whether your tree is waiting to be cut, being rested in preparation for transport or on its way to you!

I’ve Forgotten My Password

Not to worry, we’ll soon get you jingling on your merry way again! Just click the link below and we’ll email you with all the information you’ll need to recover and reset your password.

How Long Does A Tree Typically Last?

On average our grade- A Nordmann fir trees have a lifespan of six to seven weeks once cut and with regular watering. The typical tree needs approximately one quart of water, per inch of trunk diameter, per day to avoid drying out.

Does My JinglTree Deliver To My Address?

We offer delivery and collection services across the whole of the UK mainland. However, we are unfortunately unable to deliver to the Scottish Highlands. We apologise for any inconvenience this may cause.

When Will My Tree Be Delivered?

My JinglTree start delivery from the 25th of November, so you will have your order well in time for Christmas! Don’t forget you can track your order by logging into your account.

Have Any Questions Thats Not Covered Above?

We’re always happy to assist our customers with all parts of their tree purchase journey. So, whether you want to discuss the origins of our grade A Nordmann fir trees or you simply want to make a last-minute change to your order, then call or email us today!

If You Have Any Additional Enquiries, We Will Be More Than Happy To Help